Apprehending Factors Influencing in the Adoption of Electronic Government Services in Pakistan: A Critical Investigation

Abstract

The intention of this research paper is to discover the constituents that affect an underdeveloped state such as Pakistan in e-Government services’ adoption in public sector specifically of Federal Board of Revenue (FBR), Pakistan. This research provides the basic contributing factors such as supply and demand perspectives to apprehend implementation influences that are responsible for e-Government services acceptance in emerging countries. Therefore, the UTAUT model examines the challenges, barriers and perceptions of both sides. The obstacles are also studied in acquisition regarding features of e-Government in Pakistan public sector organizations. The investigative methods are conducted with the help of survey questionnaire for qualitative and quantitative data with open and selective coding along with sample size. People from various milieus are probed. Factor analysis, reliability, and validity, correlation test, ANOVA, and regression analysis are applied in order to help test the hypotheses associated to the supply and demand-side elements.