Students Satisfaction in Higher Education Institutions: A Case Study of Mehran University of Engineering & Technology, Pakistan

Abstract

The aim of this research is to investigate and identify the factors, which influence Students Satisfaction in Mehran University of Engineering & Technology (MUET) Jamshoro, Sindh, Pakistan. The factors for Students Satisfaction were based upon Four Categories i-e: Quality of Teaching, Administrative Support, Career Counseling and Financial Support. The absence of these factors has Negative Influence on provision of Quality Education, which resulted in lowered Satisfaction of Students. In order to investigate MUET Students Satisfaction, a survey questionnaire was designed with the help of literature having questions from above mentioned categories. It was found that Students do not have major concern on the Quality of Teaching and the Administrative Support. However, they seem to have some un-satisfaction in financial Support and Career Counseling Facilities. It is further identified that university management have initiated some measures to increase the students’ satisfaction such as adoption of Campus Management System and timely distribution of bursaries, whereas more suggestions for improvement can be identified through this research.