VARIATION BETWEEN EXISTING AND DESIRED QUALITY MANAGEMENT PRACTICES ADOPTED BY SECONDARY SCHOOL HEAD TEACHERS
The purpose of this study was to examine quality management practices adopted by head teachers and deputy head teachers at secondary level and gap between the practices. The idea of this study came with common observation that public secondary schools’ performance conceived to be poorer than private secondary schools’ performance. The problem was discussed with heads, deputy heads and teachers, and it was found that there are a lot of factors but quality management practice of head teachers is one of the main factors, as head teachers’ practices failed to provide quality management. So, present study was designed to analyze head teachers’ quality management practices at secondary level and to find gap between their existing and desired practices. Fifty eight head and deputy head teachers from the district of Bahawalpur, Pakistan participated in the study. Self-developed questionnaire was chosen as a research tool and after making it valid and reliable, the data was collected and analyzed by using simple percentage score. Head teachers’ quality management practices were divided into three main categories: task-related practices, people-related practices and change-related practices. Findings showed that head teachers’ quality management practices were very poor. However change-related practices were found better than people-related practices and task-related practices were found poorer than change-related practices. There was also a large gap between existing and desired quality management practices. The study therefore, recommended that head teachers should be made aware of the modern concepts of quality management through activity based refresher courses, seminars and conferences. Training sessions should be conducted to update head teachers’ knowledge and to make their vision bright about quality management practices at secondary level.