Establishing Model of Mobile Government Services at Saudi Arabia

Abstract

Mobile technology is considered to be a delivery channel for many organizations around the world. This paper contributes to an understanding of the issues related to the implementation of mobile government services in Saudi Arabia. There is a lack of research and publications looking into m-government services. The few studies that are available focus on the introduction of mobile servicers when the technology was in the first stage of implementation. In 2005, Saudi's mobile government services began with the introduction of an SMS service for citizens' requests. By 2015, the Saudi mobile government services had advanced through the informational level to the interactional level and had reached the transactional level. This paper investigates the available literature relevant to m-government services in Saudi Arabia, provides an outline of the maturity models of m-government services, and ranks m-government services in Saudi Arabia within the stage model to evaluate and compare the degrees of improvement.