Citizens’ Acceptance and Usage of Electronic-Government Services: A Conceptual Model of Trust and Technological Factors

Abstract

Prior work suggests that despite electronic-government (e-government) services offers promising results on citizen’s performance and competitive advantage, it is however observed that adoption and acceptance of E-Government services by the citizens has been lower than expected. To understand the acceptance behavior and the decision making process of potential users (i.e. citizens) towards e-government services acceptance and usage, this article proposes an extended model of technology acceptance. The model proposed in this work incorporates key variables from the information systems and social psychology domain. These variables are perceived usefulness, trust, and usability. It is expected that the systematic model developed in this work will be helpful for the policy makers in government sector