DERIVATION OF CRITICAL FACTORS OF TRUST IN CONSTRUCTION MANAGEMENT

Abstract

Research on critical factors in the area of project management has identified success factors but these tend to be either too general or rather specific, often concerning particular projects. This situation makes it difficult for project managers to assess or evaluate projects for successful completion. From the general literature on trust, critical factors for developing trust in clientcontractor relationships in construction industry are derived using qualitative categorical analysis. The four super-categories or critical factors based on successful completion of projects were contract agreement, communication and coordination, reputation, and problem solving. These were deemed to be critical determinants for the success in any major industrial construction and management.