The Role of Organizational Support in Employees’ Workplace Performance in the Banking Sector of Pakistan: A Case Study of Ubl

Abstract

This is a quantitative study that explores the role of organizational support and its constructive effects on the employees’ performance in the UBL. Findings of the study showed a strong opinion about the role of supervisory support, rewards, job condition and fairness etc. in determining management support to the employees and, in turn, their performance. Primary data was collected through questionnaires and interviews. Stratified sample of 100 employees belonging to middle and lower middle level management from 30 branches of UBL was served with the questionnaire. Four in-depth interviews were also conducted with the middle and lower middle level managers. Bank’s HR related policies were used as secondary data that provided a good base for comparing the questionnaire and interview data. The study could help the management of UBL to understand the need of performance based rewards system and to improve their work culture as well as to establish and implement procedural and distributive justice of reward within their hierarchy to increase the level of commitment among the employees. This study is likely to be helpful to the bank in identifying the employee support related problems, thus, mitigating the behavioural problems like absenteeism, turnover, and low performance through addressing these problems.