Citizens’ Adoption of Electronic Government in Pakistan by Improving Technology Acceptance Model

Abstract

The initiatives of e-Government are at an early stage in many developing countries and faced with various issues about execution the different technology acceptance models, frameworks and low response to citizens’ adoption of e-Government services in their countries. However, existing relevant literature shows that e-Government research lacks a comprehensive conceptual framework for enlightening the more active citizens’ adoption of e- Government services. This study fills the gap by extended technology acceptance model that based on the Unified Theory of the Acceptance and Use of Technology (UTAUT) model as its theoretical foundation by incorporating the trust factor, which was missing, not present in all previous corresponding technology acceptance models including, UTAUT model. The proposed significant factor has recognized and derived from the relevant published literature work, which is less conducted by the developing countries researchers like Pakistan. To achieve this different research aims, a triangulation approaches of data gathering was employed then tested using multiple research methods. Furthermore, this study used a variety of sophisticated processing and analysis techniques to determine the significant factors that affect the citizens’ adoption of e-Government services, Pakistan context and confirm the credibility and stability. This new research is benefits for the public sector of emerging countries to accelerate the social, technological and economic progress, academicians, e-Government policy-makers, researchers. This research work accomplishes with a discussion of the contributions, limitations of this work and provides the guidelines for the future research direction.