A Survey Study on Identifying, Categorizing and Reporting Usability Bugs and Limitations

Abstract

Usability has always been an area of debate and
researchers have always been calling for clear and improved
scope in terms of usability, its techniques, methodologies, tools,
models and frameworks. However, despite such contributions,
large number of gaps are still observed in the area of usability
causing user dissatisfaction from the end product. This study
attempts to provide a comprehensive survey by reviewing the
contributions that have already been put forward in the area
of usability. It extracts the unaddressed missing gaps and
limitations in existing practices by performing the analysis
of reviewed contributions. The study categorizes the contributions
under four important usability concerns: requirement
prioritization and classification, web design attributes, interface
intuitiveness, and usability quality assessment. Moreover, this
survey also attempts to identify and report the usability bugs being
experienced by the end users and then proposes a taxonomy
for categorizing the identified bugs. The findings of this survey
would help to understand the neglected usability concerns that
are actually important for producing highly usable applications
thus building good user experiences. The reported limitations
and concerns can later be addressed by proposing appropriate
models and frameworks in further continuation of this study.