Assessing ICT Implementation and Acceptance at Public Sector Universities in Pakistan

Abstract

This paper has assessed the implementation and acceptance of information and communication technology (ICT) at public sector universities in Pakistan. This research was conducted in three major public-sector universities based in one province of Pakistan. A total of 550 questionnaires were distributed and 325 were returned. In addition, three interviews were conducted from the administrative personnel of universities. The research was conducted to assess ICT implementation at universities and its acceptance by academicians. The base for this research was an integrated framework developed for this research called academicians acceptance and use of ICT (AAU-ICT). This framework was developed using; Unified theory of acceptance and use of technology (UTAUT) with an additional four constructs Culture, external incentives, perceived needs and job relevance. In order to make the results strong, a mixed method approach was adopted by incorporating both quantitative and qualitative methods. The results demonstrate that ICT is being implemented at universities, yet it has issues of equipment availability and proper environment, while academicians’ acceptance of ICT is more contingent on to their field of teaching than the need of ICT in profession.