Systematic Review and Usability Evaluation Covid-19 Mobile Applications in a Developing Nation

Abstract

Mobile phone technology made tremendous progress today. In this current ongoing Coronavirus disease (COVID-19) pandemic situation worldwide, mobile phones have an essential role due to its number of applications. To save lives through proper guidelines and information, it is necessary to retain the people up to date. That's why well-needed applications are required that aim to decline the rampant increase of COVID-19 cases country-wide. Today with the increasing pandemic Covid-19, several applications have been developed to inform people about safety measures and keep them updated with the public health measures. COVID-19 applications relate to large public, hence, usability of these applications has far larger impact than any other type of applications which generally have a specific user group. Therefore, in this article, a systematic review is taken by considering their range of functions, target user groups, name, languages, size, user ratings, available interfaces, response time, release date, up-dating date and up to date cases. There exist several methods for evaluating usability. In this work, we use user-based usability evaluation methods to explore usability issues in COVID-19 apps. By performing analysis on the extracted data, we examine some facts like the impact of gender on usability, impact of age, usability dimensions, and the effect of app functions on usability to see whether they affect usability positively or negatively