Exploring the Potential of ChatGPT in Diverse Industries: Applications and Research Challenges

Abstract

The rapid development of Artificial Intelligence (AI) has produced a conversational ChatGPT, an emerging tool that can be employed in several industries across the globe. In this paper, we study participants’ opinions about how the ChatGPT can be utilized positively in learning activities. A survey is conducted among 200 participants from a varied group of 30 firms including, educational institutions, software houses, healthcare sectors, and research & development (A&D) in order to analyse the perception and potential of ChatGPT in various industries in Pakistan. Additionally, we also acknowledge that the technology has several research challenges and future directions, such as the need for bias mitigation, stronger ethical frameworks, enhanced context awareness, and knowledge verification procedures. The findings indicate that a majority of the participants are acquainted with this tool; however, they do not consistently utilize it for their basic purposes. This study shows that ChatGPT can be helpful in learning activities, but emphasizes better guidelines to be provided for the participants in using this tool.